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Matadors Community Credit Union may collect the following information from users of our website. To see how this information is used, click here to go to our privacy page. Information we may collect: IP address, browsing history, search history, products and services considered, geolocation data, and information about your interaction with our website, application or advertisement. If you complete an online form, we may also collect your name, e-mail address, physical address or phone number that you provide to us.


Over the past few days, we have received reports of fraudulent activity affecting MCCU members.  

The scam involves a phone call from a scammer spoofing a MCCU phone number (it will look like it is coming from MCCU). The scammer states they are calling to confirm debit card transactions on the member's account (they have been referencing Walmart, but it could be any merchant).  The scammer then proceeds to try to obtain online banking login credentials, PINs, and SSN information.  This activity is fraudulent!

Do not ever give out your Debit Card number, PINs or passwords!  MCCU or our Fraud Monitoring vendor may call to validate a transaction, but will never ask you to provide us your PINs, passwords or other sensitive account information as a form of verification.

If you receive a phone call such as this, please report it to us immediately at 818-993-6328!

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ATM Safety

24/7 cash withdrawals and ATM locations on every other corner have made banking more convenient than ever before. To safeguard these benefits, MCCU recommends taking these common-sense safety precautions:

Protecting Your ATM Card

  • Keep your ATM card in a safe place, just like you would cash, credit cards or checks.
  • Never leave your ATM card lying around the house or on your desk at work. No one should have access to the card but you.
  • Notify MCCU immediately if your card is lost or stolen.
  • Keep your Personal Identification Number (PIN) a secret. NEVER write it on your ATM card or anywhere else.
  • NEVER give phone callers information about your ATM card or PIN. For example, if you receive a call from someone wanting to verify your PIN, do not give that information. Notify the police immediately.
  • MCCU employees will never call you to ask you for your PIN.

Using an ATM

  • Be aware of your surroundings, particularly at night. If you notice or sense anything suspicious, leave and go to another ATM.
  • Have your ATM card ready and in your hand as you approach the ATM. Don't wait to get to the ATM and then take your card out of your wallet or purse.
  • Use your body to "shield" the ATM keyboard as you enter your PIN, so no one can see it.
  • Never count or visually display any cash received from the ATM. Immediately put it into your pocket or purse and count it later.
  • Always take your receipts or transaction records with you.
  • If you are using a drive-up ATM, be sure passenger windows are rolled up and all doors are locked. If you leave your car and walk to the ATM, lock your car.

Special Precautions for Using an ATM at Night

  • Park close to the ATM in a well-lit area.
  • Take another person with you, if at all possible.
  • If the lights at the ATM are not working, don't use it.
  • If shrubbery has overgrown an ATM or a tree blocks the view, go to another ATM and notify the financial institution.
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