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Branch Services

COVID-19 Updates

Due to the recent surge in COVID-19 cases, we are limiting the number of people in our branch lobby. The limited branch capacity has resulted in longer wait times in line and when calling our phone center.  Please Note: Branch visitors may experience long lines and may have to wait in line outside the branch lobby.

In order to reduce wait times, we strongly encourage that members use our ATMs, online banking or mobile banking app  for routine transactions.  

Until further notice, we have suspended opening new accounts and notary services.  We will update www.matadors.org with any changes to our services and hours.  Please call (818) 993-6328 if you have an urgent account issue.

SHARED BRANCH MEMBERS:  You can conduct cash withdrawals and cash/check deposits at our ATMs.  Contact your credit union to request increased ATM cash limits or to release check holds.

In accordance with state and local mandates, we require all members and visitors to our branch to wear a face covering/mask to help reduce the virus spread.  For any branch visitors that are unable to wear a mask, we will provide them with a face shield with a drape. As a further precaution, we are also requiring visitors to sanitize their hands upon entering the lobby.

We would to like to thank our members for compliance in these safety practices and helping us remain open as an essential business.

Please note that our Chatsworth branch and phone center are open Monday-Friday from 9:00am to 5:00pm.

Our Northridge branch is closed until further notice.

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