This page uses JavaScript. Your browser either does not support JavaScript or you have it turned off. To see this page properly please use a JavaScript enabled browser.
Acknowledge

Matadors Community Credit Union may collect the following information from users of our website. To see how this information is used, click here to go to our privacy page. Information we may collect: IP address, browsing history, search history, products and services considered, geolocation data, and information about your interaction with our website, application or advertisement. If you complete an online form, we may also collect your name, e-mail address, physical address or phone number that you provide to us.

PHONE SCAM WARNING! PLEASE READ:

Over the past few days, we have received reports of fraudulent activity affecting MCCU members.  

The scam involves a phone call from a scammer spoofing a MCCU phone number (it will look like it is coming from MCCU). The scammer states they are calling to confirm debit card transactions on the member's account (they have been referencing Walmart, but it could be any merchant).  The scammer then proceeds to try to obtain online banking login credentials, PINs, and SSN information.  This activity is fraudulent!

Do not ever give out your Debit Card number, PINs or passwords!  MCCU or our Fraud Monitoring vendor may call to validate a transaction, but will never ask you to provide us your PINs, passwords or other sensitive account information as a form of verification.

If you receive a phone call such as this, please report it to us immediately at 818-993-6328!

 Matadors Community CU Go to main content
Lock ONLINE BANKING LOGIN
Lock ONLINE BANKING LOGIN
Beware of Tech Support Scams
Beware of Tech Support Scams4/16/2019

hands holding cell phone with blank white screenIn a recent widespread scam, a company calling itself Elite IT Partners, Inc., purchased keywords so it showed in searches for password recovery assistance. Victims contacted the “company,” which asked them to fill out an online form with their contact information. Scammers then called the victims, asking for remote access to their computers. Once inside, they used phony evidence to convince victims that their computers were in need of repairs requiring pricey software. The scammers accepted payment for this software, but did not provide it.

Tech support scams don’t always follow the above script. Here are two other common scenarios:

1. Phone calls

In this variation, scammers spoof the numbers of well-known companies claiming they’ve found a problem with the victim’s computer. They’ll ask for remote access to it, run a “diagnostic test,” and plant bogus problems. They’ll then ask the victim to pay an exorbitant amount of money to get the issue fixed.

Red flag: Legitimate tech-support companies will never initiate contact by phone.

2. Pop-up warnings

Sometimes, a tech-support scammer will target victims with an alarming pop-up warning. The pop-up might look like a legitimate error from the victim’s system or antivirus software. The message will warn about a computer security issue and instruct the victim to call a listed number. Once the victim calls, they’ll be asked to grant the scammer remote access to their computer. The scam will then proceed much like what’s described above.

Red flag: Legitimate security warnings from tech companies will never ask you to call a phone number.

If you’ve been scammed

Are you a victim of a tech-support scam? It may not be too late to reclaim your money.

If you paid via credit or debit card, you may be able to stop the transaction. Contact your credit card company or MCCU (if you used a MCCU debit card) about contesting the charge.

You’ll also want to update your computer’s security software and run a scan. Delete anything your computer identifies as a security issue. Be sure to change your usernames and passwords as well.

Finally, don’t forget to report your scam to the FTC.



« Return to "Matadors Money Matters Blog"
Share: Share on Facebook: Beware of Tech Support Scams Share on Twitter: Beware of Tech Support Scams
Comments
No comments have been posted yet.
Post Comment

(Only last initial will display on comment)

(Not displayed on Comment)




Security Code:
What's this?
Go to main navigation